Twilio TaskRouter Analytics

Store, Analyze, Visualize, & Report on Twilio TaskRouter Event Data

Twilio Analytics Add-On

Twilio has partnered with Keen to provide out-of-the-box contact center reporting and analytics. Now contact centers can use Keen’s Add-on right out of the box to provide the essential dashboards and metrics needed to run a contact center. This integration seamlessly integrates with Twilio TaskRouter to provide immediate visibility into contact center usage.

Keen’s integration enables you to:

  • Monitor your contact center with out-of-the-box dashboards and email reporting
  • Explore deeper insights in your data with a point-and-click visual explorer — no code or knowledge of SQL required
  • Connect other data sources, like CSAT or revenue, to customize your reports
  • Share sets of metrics and unified KPIs across every team, project, and department
  • Automate workflows and build extensions on a well-documented API

Twilio TaskRouter Analytics Add-On by Keen Twilio and Keen Integration Partnership

Integration Steps

1) Login to your Twilio Account to install. 2) Navigate to the Marketplace and select Keen from the Twilio Marketplace.

Additional Reading

To read more about our analytics integration and partnership with Twilio see Twilio’s Press Release.