Keen Service Terms

These Keen Service Terms (these “Service Terms”) are between Keen.io, LLC (“Keen”) and the person who submits an Order for Keen’s services on the Keen Site or who signs an Order that incorporates these terms by reference to the URL where these Service Terms are posted (“you”).

Capitalized words in these Service Terms have special meanings as stated in the section where they are first used, or as defined in Section 10 (Defined Terms) at the end of these Service Terms.

Keen may modify these Services Terms at any time, but modifications are not effective for Orders that are in place prior to the modification until the Order renews or you add new services to your account. See Section 9.21 (Changes to Online Terms).

If you have any questions about these Services Terms, please contact sales@keen.io.


1. SERVICES


2. API(s).

The Keen API(s) are licensed to you on a non-exclusive, limited term basis for your use only in connection with the Keen Services as permitted by the Agreement, and subject to all of the restrictions and conditions stated in the Agreement. Keen will give you at least five (5) days advance written notice of any non-backwards-compatible change to its API(s) unless a change is needed to address a critical service issue.


3. THIRD PARTY SERVICES

Third party services include services that you purchase from third parties and elect to integrate with your Services. Keen does not endorse or recommend any third party service, and you are responsible for investigating the quality and suitability of your third party services. For any third party service that you use or integrate with the Services, or that Keen integrates for you at your request, you represent and warrant to Keen that you have the necessary rights and licenses from the third party service provider to use their services as integrated with the Keen Services. If Keen collects the third party’s fees from you, then it will pass through the fees to the third party, but you acknowledge that Keen has no responsibility for the third party’s services. Keen makes no representation or warranty whatsoever regarding the third party service and, as between you and Keen, the third party service is provided AS IS. Your use of the third party service is subject to the legal agreement between you and the third party. You should review the third party’s legal terms and privacy policies before using their services. You acknowledge that Keen’s integration features may be unavailable or may not work properly if the service provider’s API is unavailable or if the service provider modifies its API or services in a way that impacts the Keen integration feature. Keen will use commercially reasonable efforts to modify its integration features to maintain compatibility with service provider’s APIs and services, but may discontinue an integration feature without liability to you if there is a change in the service that creates an unreasonable cost or operational burden to Keen. Your obligations under the Agreement, for fees and otherwise, are not conditioned on the continued availability of any integration features.


4. DATA


5. FEES AND PAYMENTS


6. YOUR OBLIGATIONS


7. TERM, TERMINATION, SUSPENSION


8. REMEDIES, DISCLAIMERS, INDEMNIFICATION, LIMITATIONS


9. GENERAL TERMS


10. DEFINITIONS. These terms have the meanings stated: