Note: this policy applies only to the Keen IO Analytics Service. It does not apply to the visitors of the Keen website.
We respect privacy and only share personal information when required to provide our services to our customers (e.g. payment processing). Personal information is not a monetization channel for us. We may, however, aggregate your user information that you provide to us or that we collect from third parties and use it to learn and share what we have learned about analytics, but all information will be deidentified. Cool? Again, this is just an abstract. The nitty gritty is listed below. If you think our abstract is inconsistent with our policy, let us know. We really want to be on the up and up.
Last updated: December 10, 2015
In particular, you understand that information may be processed in the country where it was collected as well as other countries (including the United States) where laws regarding processing of information may be less stringent than the laws in your country, and you consent to such processing.
If you are submitting information pertaining to third parties for processing through our Service, you represent and warrant that you have adequately disclosed to such third parties that information about them would be processed by a service provider, and that these third parties did not object to the use of such services.
“Anonymous Data” means data that is not associated with or linked to Personal Data; Anonymous Data does not permit the identification of an individual.
“Customer” means a user of our Service. A Customer may use the Keen IO Analytics Service for his/her own purpose, or on behalf of his/her employer. Using the Keen IO tools available through the Service, the Customer can perform analyses of the use of websites in the custody or control of that Customer, or with respect to which the Customer is providing services to a third party.
“Data Subject” mean a user of a website for which the website operator wishes to obtain analysis of the usage patterns of the users of that website.
“Personal Data” means any information relating to an identified or identifiable natural person, which is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
Overview of the Keen IO Service
The Keen IO Analytics Service allows businesses to obtain insights into event data by providing an API to collect, analyze, and visualize event data. When providing the Keen Analytics Service, Keen IO acts as a service provider to these businesses or their advisors, consultants or service providers; it does not have a direct relationship with the visitors of these websites.
What Information Keen IO Collects
We collect two categories of information:
- We collect information concerning our Customers (the “Customer Information”). These individuals are using the Keen IO Analytics Service for their own purpose, or on behalf of their employer.
- When you sign up for the Service we ask you to complete a registration form so that you can create an account. We also provide you with any API and a key, so that you can connect to the Service and upload your information.
- When you register for an account, we collect certain profile information such as the registrant’s first and last name, and email address, and payment information.
- If you send us feedback, request support, or otherwise interact with us with respect to the Service, we will collect any Personal Data in the email, message, or other communication to us.
- We may combine Personal Data submitted by a user of our Service with information obtained from other sources.
- Like most websites, Keen IO collects certain information provided by a user’s browser, such as Internet protocol address, browser type, operating system, and access time.
Data Subject Information
- We collect information concerning Data Subjects. Our Service analyzes the usage patterns of these Data Subjects.
- We collect all data that you upload on our platform as part of your use of the Service.
- We do not control what data is uploaded. We request that you do not upload Personal Data.
How Information is Collected
Customer information is collected through the use of forms (e.g. registration form) or from interaction with the Customer such as in connection with support request, in which case information is collected from electronic or phone communications.
Data Subject Information
Our Customers upload information from or about Data Subjects onto our Service.
Keen has no control over what information is uploaded. Keen is not responsible for any information that a Data Subject submits to our Customers, each of which may have its own policies regarding the collection and use of information. If you are a Data Subject, we recommend that you review the policies of our Customers through whom your information may be collected and uploaded on our Service.
Do Not Track Notice
Some Internet browsers have incorporated “Do Not Track” features (“DNT”). DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. When turned on, these features send a signal or preference (the “DNT Signal”) to the web sites you visit indicating that you do not wish to be tracked. We do not currently respond to the browser DNT signals on our Site or Services, or on third-party websites or online services where we provide advertisements, content, or are otherwise able to collect information.
Third Party Tracking
How Keen IO Uses Information
In general, we use your Personal Data to respond to requests from a customer or to aid us in serving better our Customer. We may use a Customer’s Personal Data, including information tracking the Customer’s use of our Service, to improve our website and Service.
We may use a Customer’s Personal Data to periodically send that Customer newsletters, administrative notices, updates regarding the Service and communications promoting the use of our Service. Customers may “opt-out” of such communications as set forth below.
Data Subject Information
Our Customers use our Service to analyze Data Subjects information to identify behaviors, build profiles, and more generally to better understand the needs and interests of the Data Subjects.
Keen has no control over the use of the Services by a Customer, and does not have access to the information collected by a Customer, except, as might be necessary to provide support services.
Keen does not use Data Subject information for its own purposes, other than in aggregated form, combined with other Data Subject information to create internal statistics for financial reporting and billing.
How Keen IO Shares Your Information
We may share Customer Personal Data with third party service providers, such as payment providers, to provide Customers with the Service. We may process or host Data Subject information through our service providers. These third party service providers are required not to use Personal Data other than to provide the services requested by us.
Compliance with Laws and Third Party Requests
Regardless of any choices you make regarding your Personal Data (as described below), we may disclose Personal Data if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to facially valid court order, subpoenas, warrants or similar request for government or litigant access to data served on us; or (b) respond to and defend against legal claims, protect or defend our rights or property or those of our Customers.
Right to Object to New Uses of Your Data
Right to Know about Third Party Marketing
We do not share any Personal Data with any third party for the direct marketing purposes of these third parties.
Right to Access and Correct Personal Data
Customers may change their Personal Data by editing their profile or by sending us an e-mail. Other than Customer Personal Data, we do not collect or store any data that may be linked to an individual, and we do not attempt to link Data Subject data to a specific individual.
Links to Third Party Site
Keen IO is committed to protecting the security of all information in our custody. We use a variety of reasonable security technologies and procedures to help protect all information from unauthorized access, use, or disclosure, including limiting access to the data within Keen IO. Despite these measures, Keen IO cannot fully eliminate security risks and mistakes may happen that could cause the information of a Data Subject to be inadvertently disclosed.
Customer data and Data Subject data may be transferred, stored, maintained, and processed in the United States or in other countries where we have facilities or where we have engaged a service provider. This storage, maintenance, or processing will be performed under privacy and security laws and standards that may not be as protective as those in the jurisdiction where the data was originally collected. We require our service providers to commit in writing to process our data in a manner consistent with our directives.
Keen adheres to the Safe Harbor Agreement concerning the transfer of Personal Data from the European Economic Area and Switzerland, and follows the Safe Harbor Principles published by the US Department of Commerce (“Principles”) with respect to such Data. Our certification can be found at https://safeharbor.export.gov/list.aspx.
If there is any conflict between the policies in this Privacy Statement and the Principles, the Principles shall govern.
For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce website at http://export.gov/safeharbor/.
If the complaint or dispute cannot be resolved through our internal process, and Keen does not adequately respond to your question, please contact the nearest JAMS location for resolution of any such complaint or dispute. See http://www.jamsadr.com/locations/ for a list of JAMS locations and contact information.
Changes to this Policy
We have no control over the type of data or information that Customers upload on our Service. We you are a Data Subject, and you wish to prevent the uploading and analysis of your information through our Service, you must contact the entity that has uploaded this information on our Service.