Keen Support

Everyone at Keen does support. We believe the best way to create real, long-lasting value for our customers is to truly know who they are, what they care about, and how we can improve. This approach empowers each member of Keen to see the business holistically, to learn from their peers, and to share the responsibility providing a world-class service. This also shortens the feedback loop between the products we build and the people we build them for (that's you!).

Upgrade to platinum support

Standard
Platinum
Price Included $750/month
Availability Mon-Fri 9:00-17:00 CST
Mon-Fri 9:00-17:00 CST
24/7 Emergency Response
Response Time SLA
Chat <4 Hours (update every 24 hours) <1 Hour
Community Slack 6 Hours 6 Hours
Stack Overflow As Available <1 Hour
Email <1 Hour
24/7 Emergency Response <1 Hour
Contact Dedicated Account Manager
Channels
  • Chat
  • Community Slack
  • StackOverflow
  • Chat
  • Community Slack
  • StackOverflow
  • Email
  • Phone
Platinum
Price $750/month
Availability
Mon-Fri 9:00-17:00 CST
24/7 Emergency Response
Response Time SLA
Chat <1 Hour
Community Slack 6 Hours
Stack Overflow <1 Hour
Email <1 Hour
24/7 Emergency Response <1 Hour
Contact Dedicated Account Manager
Channels
  • Chat
  • Community Slack
  • StackOverflow
  • Email
  • Phone