Exciting news at the Twilio Signal Conference this week! Twilio announced they have partnered with Keen IO to provide out-of-the-box contact center reporting and analytics. Now contact centers have the essential dashboards and metrics needed to run a contact center. The add-on seamlessly integrates with Twilio TaskRouter to provide immediate visibility into contact center usage.
Interested in learning more? The Add-on includes out-of-the-box standard contact center reports, as well as an exploratory query interface and the ability to drill down into raw task data.
The Contact Center Analytics Add-on enables you to:
- Monitor your contact center with out-of-the-box dashboards and email reporting
- Explore deeper insights in your data with a point-and-click visual explorer — no code or knowledge of SQL required
- Connect other data sources, like CSAT or revenue, to customize your reports
- Share sets of metrics and unified KPIs across every team, project, and department
- Automate workflows and build extensions on a well-documented API
Happy analyzing! We can’t wait to see what you build! ❤