Customer Health Scores
Your business is unique.
Why isn’t your customer health score?
Build custom health scores to monitor your customers’ health, reduce churn and identify the fastest path to account growth.Schedule a Demo
Understand your customers at scale and over time
Empower your customer success team with granular intelligence on adoption and engagement, identify and prioritize at-risk accounts, and increase revenue streams from existing customers.
Customize health scores to fit your business
Move beyond vendor-defined health scores and build a model that’s relevant to your product or platform. Define the right metrics and create a score that matters to you.
Embed health scores throughout your workflows
Empower your entire organization with customer health data. Embed scores in your CMS and dashboards or integrate them into systems you already use, like Salesforce or Intercom.
Inform key stakeholders with custom alerts
Provide visibility and accountability across your organization with alerts customized to your needs. Receive emails when a customer’s score decreases by a certain percentage, or when adoption patterns fall below a certain threshold.
“With Keen we have a democracy. Now everyone on client success and integration teams can pull reports and extract data. We don’t have to have an analyst that people have to go to and ask, “Hey, can you run this query?” Everyone can do their thing without being bottle-necked.”Mahmoud Arram
Co-founder and CTO, Bluecore
Using Keen for Customer Health
Real-Time Event Data from Any Source
Stream interactions and customer data from any device, website, or version of your app. Send it to other applications, like customer support tools or CRMs, and store it in Keen’s analytics backend.Learn More
Rich Data on Every Interaction
Gather data on every important interaction your customers have with your product. Create custom events and automatically enrich the data with additional user and device traits.Learn More
Powerful Analysis Capabilities
Let everyone on the customer success team explore and discover their own insights with flexible, self-service querying right in your application.Learn More
Programmatic Security Features
Allow varied levels of access while protecting customers’ privacy with secure access controls that can be modified & revoked.Learn More
How We Use Automation to Scale Customer Success
Learn how we use Keen to automate adoption and relationship metrics to retain customers and drive revenue.
Build vs Buy Gets Easier with APIs
Hear from several CTOs on the decision-making process they went through to determine how best to architect their analytics applications.
Bluecore Delivers Data-Driven Automation
See how Bluecore delivers data-driven marketing automation for brands like Staples, New Egg, and Express.
Empower Your Customer Success Teams With Data
Take the guesswork out of scoring customer health. Identify adoption trends and keep churn low with Keen’s customer adoption trend data.Schedule a Demo ➞
Embed Customer Health Scores Into Your Workflow
Embed your customer health score right into your favorite tools for keeping customers happy - Slack, Intercom, you name it.Learn about Embedded Analytics ➞