Services / Premium Support

We're Keen to help you.

With Keen premium support, enjoy rapid response times and direct lines of communication to resolve issues quickly so you can get back to work.

Need help now? View our docs, ask a question in our Community Slack Channel, post to Stack Overflow or send us an email.

Support Plans

Standard

Availability
Mon – Fri 9:00 – 17:00 CST
Response Time SLA
- Chat | < 4 Hours*
  update every 24 hrs
- Community Slack | 6 Hrs
- Stack Overflow | as available
Contact
None
Channels
Chat
Community Slack
StackOverflow
Monthly Price
Included

Platinum

Availability
Mon – Fri 9:00 – 17:00 CST
24/7 Emergency Response
Response Time SLA
- Chat | < 1 Hour*
- Email | < 1 Hour*
- 24/7 Emergency Response | < 1 Hr
- Community Slack | 6 Hrs
- Stack Overflow | as available
Contact
Dedicated Account Manager
Channels
+ Email
+ Chat
+ Phone
+ Community Slack
+ StackOverflow
Monthly Price
$750

* during business hours

Ready to upgrade to Platinum?

Contact Sales