Services / Premium Support
Expert help when you need it.
With our premium support packages, enjoy rapid response times and direct lines of communication to resolve issues quickly so you can get back to work.
Need help now? View our docs, ask a question in our Community Slack Channel, post to Stack Overflow or send us an email.
Support Plans
Community
- Availability
-
Mon – Fri
9:00 – 17:00 PST - Response Time SLA
- None
- Contact
- None
- Channels
-
Community Slack
StackOverflow
Email
- Support Contacts
- Unlimited
- Monthly Price
- Free
Bronze
- Availability
-
Mon – Fri
9:00 – 17:00 PST - Response Time SLA
- 1 Business Day
- Contact
- Pooled CSM
- Channels
-
+ Intercom Chat
- Support Contacts
- 1
- Monthly Price
- $500
Silver
- Availability
-
Mon – Fri
9:00 – 17:00 PST - Response Time SLA
- 4 hours
- Contact
- Named CSM
- Channels
-
+ Private Slack
+ Named Customer
Success Manager - Support Contacts
- 5
- Monthly Price
- $2,500
Gold
- Availability
-
Mon – Fri
9:00 – 17:00 PST
+ 24x7 on-call tickets - Response Time SLA
- Live
- Contact
- Named TAM
- Channels
-
+ Named Technical
Account Manager - Support Contacts
- 20
- Monthly Price
- $5,000
Interested in Premium Support?
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