Services / Premium Support

Expert help when you need it.

With our premium support packages, enjoy rapid response times and direct lines of communication to resolve issues quickly so you can get back to work.

Need help now? View our docs, ask a question in our Community Slack Channel, post to Stack Overflow or send us an email.

Support Plans

Community

Availability
Mon – Fri
9:00 – 17:00 PST
Response Time SLA
None
Contact
None
Channels
Community Slack
StackOverflow
Email
Support Contacts
Unlimited
Monthly Price
Free

Bronze

Availability
Mon – Fri
9:00 – 17:00 PST
Response Time SLA
1 Business Day
Contact
Pooled CSM
Channels
+ Intercom Chat
Support Contacts
1
Monthly Price
$500

Silver

Availability
Mon – Fri
9:00 – 17:00 PST
Response Time SLA
4 hours
Contact
Named CSM
Channels
+ Private Slack
+ Named Customer
Success Manager
Support Contacts
5
Monthly Price
$2,500

Gold

Availability
Mon – Fri
9:00 – 17:00 PST
+ 24x7 on-call tickets
Response Time SLA
Live
Contact
Named TAM
Channels
+ Named Technical
Account Manager
Support Contacts
20
Monthly Price
$5,000

Interested in Premium Support?

Get rapid response times and direct lines of communication to get your questions answered quickly so you can get back to work.

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